Manage Your Account

Access loan details and make payments at any time.

Your Ally Lending account has moved to Synchrony. See our FAQs or login for more info.

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Loan management at your fingertips.

Our easy-to-navigate online experience allows you to manage multiple loans in one place, stay on track with payments, and review account details.

Simple steps to enrollment.

We make enrolling in our user-friendly online experience easy. View your loan statement for instructions on how to set up your online account and log in.

Stay on top of your payments.

Enroll in AutoPay to eliminate the hassle of keeping up with payment due dates.

Everything you need in one place.

Customize your account settings and personal preferences. Manage your alerts, reminders, and view account details at your convenience.

Already enrolled? Log in to your account

Ways to pay.

Take advantage of several ways to make your payment.

Online experience

Set up one-time or AutoPay.

Enroll Now

Pay using your bank's bill pay feature.

Make sure you have your payment amount and account number on hand to set up a bill payment through your bank. When asked for a payment address, you can have your payments sent to:

Synchrony Bank
PO Box 653074
Dallas, TX 75265-3074

By Mail

Use the coupon and return envelope provided in your monthly statement, or mail a check with your 16-digit account number in the subject line to:

Synchrony Bank
PO Box 653074
Dallas, TX 75265-3074

By Phone

Call 1-888-568-0186 to pay by phone using your debit card, checking or savings account. Also, be sure to keep your account number handy.

FAQs

We have answers.

: Ally Lending was acquired by Synchrony on March 1, 2024.

Will my loan terms change if I had an Ally Lending loan that is now with Synchrony?

No. The loan terms will remain the same for your account.

Will my Ally Lending login credentials and password change for Synchrony?

No. Your secured login credentials will be the same for your Synchrony installment loan account on customercare.syf.com.

I had payment arrangements with Ally Lending (settlement, payoff, etc.). Will those change with Synchrony?

No. Your existing payment arrangements will remain with Synchrony for you to continue making your regular/scheduled account payments.

Who do I contact for questions regarding my Synchrony installment loan online account?

If you have questions about your online account, billing, or payments, call us at 1-888-568-0186 Monday – Saturday, 8 am – 10 pm ET.

Can I make a payment for my Synchrony installment loan using a checking or savings account?

Yes. You can make payments over the phone by calling us at 1-888-568-0186 Monday – Saturday 8 am – 10 pm ET or with a new Synchrony installment loan online account.

Can I log in to set up or manage my Synchrony installment loan account from synchrony.com?

Not at this time. Please visit this customercare.syf.com to access your online account.

Can I make payments for my Synchrony installment loan using a debit or credit card?

Debit card loan payments can be made online, or over the phone. At this time, we do not accept credit card loan payments. To make an online debit card payment: log in to customercare.syf.com, then select Payment. From here, you can use your debit card to make a one-time payment or set up AutoPay. You can make a debit card payment over the phone by calling us at 1-888-568-0186 Monday – Saturday, 8 am – 10 pm ET.

How do I set up AutoPay?

You can set up AutoPay either online or over the phone, using a debit card, checking account, savings account, or automated clearing house (ACH). To set up AutoPay online: log in to customercare.syf.com, then select Payments, then Schedule AutoPay. To set up AutoPay over the phone: Call us at 1-888-568-0186  Monday – Saturday, 8 am – 10 pm ET.

How do I make payments online?

To make online payments, set up your new online account. Enroll in AutoPay, customize payment alerts, and go paperless.

Can I make payments on my Synchrony installment loan by mailing a check?

Yes. Mail your payment to:

Synchrony Bank
Attn: PO Box 653074
Dallas, TX 75265-3074

Can I combine my new Synchrony installment loan account with other existing online accounts with Synchrony?

No. At this time, you can't combine your Synchrony installment loan account with your other Synchrony accounts. Please visit customercare.syf.com to manage your account.

I already have a Synchrony/CareCredit card. Can I pay off my Synchrony installment loan with my CareCredit account?

No. You cannot transfer your balance or use your Synchrony Bank issued credit card to pay off your loan.

Can I manage my Synchrony installment loan account online?

Yes. Go to Enroll Now to create an online account.

Once enrolled, you can customize your payment alerts, go paperless, and set up AutoPay.