We’re in this Together

We are working to protect the health and safety of our employees and communities and ensure we’re here to support our customers and partners.

Cardholders

As always, our aim is to provide you with fast, convenient and easy-to-use digital tools for accessing and managing your account. Coronavirus (COVID-19) hasn’t changed that. You can still do many things online, including:

  • Review your balance or recent transactions

  • Request a credit limit increase

  • Make a payment or adjust your Autopay

  • Complete other account service requests

  • Chat with our virtual assistant, Sydney

  • Set up alerts, texts/SMS and email notifications

Visit our Consumer Resources page for more information on registration and account holder features. If you’ve already enrolled in online access and need help signing in, visit www.mysynchrony.com to locate your account and recover your password.

MySynchrony Mobile App

Use the MySynchrony Mobile App to quickly check your account activity, make a payment and access other services. Click here to learn more or download the app or log in if you’re a returning visitor.

Download the MySynchrony App on the Apple App StoreGet the MySynchrony App on Google Play

Protect Yourself

Scammers are designing phishing and fraud schemes related to Coronavirus. Doing the following can help you avoid trouble:

  • Be sure a padlock or lock icon is displayed in the status bar of your web browser before sending personal or financial information online. This lock indicates any communications exchange is encrypted and secure.

  • Contact us right away if you feel your account has been compromised

$0 Fraud Liability – You’re never responsible for unauthorized charges*

Contacting Customer Service

Our customer service representatives are here to provide knowledgeable and caring support. Our team is available to help when you need to talk about your account.

Our dedicated call center associates are available Weekdays: 8 a.m. – Midnight ET

We also encourage you to check our social channels (Twitter: @Synchrony and Facebook: Facebook.com/SynchronyFinancial) for further updates on our actions.

FAQ

For additional assistance view our Frequently Asked Questions page.

*Unauthorized use does not include charges by a person to whom you have given authority to use your account or card, and you will be liable for all use by such persons.

Download the MySynchrony Mobile App through the Apple App Store or Google Play. Data fees may apply.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Apple Watch are trademarks of Apple Inc.
Google Play and the Google Play logo are trademarks of Google LLC