| Month/Year | Received | Denials*** | Time (Days)* |
|---|---|---|---|
| Jan | 17 | 0 | 4 |
| Feb | 14 | 0 | 7 |
| Mar | 19 | 6 | 3 |
| Apr | 32 | 21 | 5 |
| May | 16 | 12 | 6 |
| Jun | 29 | 24 | 5 |
| Jul | 23 | 17 | 3 |
| Aug | 17 | 13 | 3 |
| Sept | 24 | 14 | 2 |
| Oct | 16 | 12 | 6 |
| Nov | 24 | 19 | 3 |
| Dec | 21 | 16 | 4 |
| Total | 252 | 154 | 4 |
| Month/Year | Received | Denials*** | Time (Days)** |
|---|---|---|---|
| Jan | 15 | 15 | 1 |
| Feb | 17 | 17 | 9 |
| Mar | 15 | 15 | 6 |
| Apr | 19 | 19 | 8 |
| May | 5 | 5 | 12 |
| Jun | 5 | 5 | 11 |
| Jul | 8 | 8 | 11 |
| Aug | 9 | 9 | 7 |
| Sep | 11 | 11 | 8 |
| Oct | 10 | 10 | 7 |
| Nov | 9 | 9 | 4 |
| Dec | 6 | 6 | 7 |
| Total | 129 | 129 | 8 |
*Median number of days taken to complete Customer Access Requests.
**Average number of days taken to complete Customer Erasure Requests.
***Reasons for denials
1. Request not verifiable
2. Information exempt from obligation to delete