Synchrony - Important information for our customers, partners, communities and employees related to Coronavirus (COVID-19).

First and foremost, and especially during these unprecedented times, we want to reassure you that your assets are safe and secure with us. As a Synchrony Bank customer, you will continue to have 24/7 access to your FDIC-insured accounts by using all our online and mobile servicing tools. Click Sign In to register or sign in if you already have an account. Synchrony Bank also has a dedicated phone app which makes signing in even more seamless.

Let’s stay connected. If you encounter any difficulties with your Synchrony Bank account(s), please contact us right away.

As always, our aim is to provide you with fast, convenient and easy-to-use digital tools for accessing and managing your account. Coronavirus (COVID-19) hasn’t changed that. You can still do many things online, including:

• Review your balance or recent transactions
• Request a credit limit increase
• Make a payment or adjust your Autopay
• Complete other account service requests
• Chat with our virtual assistant, Sydney
• Set up alerts, texts/SMS and email notifications

Go to the website printed on your statement and click Find Account to register or log in to your account.

Phishing and fraud are on the rise. As our customer, avoid trouble by doing the following:

• Be sure a padlock or lock icon is displayed in the status bar of your web browser before sending personal or financial information online. This lock indicates any communications exchange is encrypted and secure.  
• Contact us if you feel your account has been compromised
• Learn more about Fraud Protection here

Our customer service representatives are here to provide knowledgeable and caring support. Our team is available to help when you need to talk about your account.

As always, our social media team can assist through our Ask Synchrony channels as well.

We’re all in this together.

To help keep our employees and their families safe, we sent them home—to work, that is. It meant equipping thousands of our contact center employees with the technology and tools needed to work remotely. Our U.S. and Puerto Rico employees are nearly 100% remote– a first and a milestone during this time. This task was not easy, and we’re working around the clock to get our employees in the Philippines and India fully working from home as well. 

With our employees working remotely, we shifted our focus to increasing and enhancing communication, not only about our business, but also news and advice about Coronavirus and staying healthy. We used every channel at our disposal, including virtual town halls with Synchrony’s leadership team, email, text messages, apps and our intranet.  We also host weekly calls with medical experts and free virtual doctor visits to answer employees’ health-related questions.  

Transitioning our company to work remotely was a first for us. And for our employees. But everyone rose to the occasion. We are happy our employees are safe working from home and gratified by their dedication to helping our customers and partners.

For many employees, working from home presented a challenge. How could they be on the phone focused on customers or colleagues yet watch their children at the same time? The solution: we expanded childcare benefits for all employees and are providing additional flexibility and reimbursement for our contact center associates. We’re also providing other additional benefits like financial planning seminars, help interpreting the CARES act, mental health advice and enhanced benefits as we know this can be a stressful time, and tips on keeping children healthy and active.     

Synchrony is committed to the health and safety of our employees and their families. For however long COVID-19 continues to be a threat, we’ll continue to do what we can to protect our employees and create programs to keep them safe and productive.